Job Description:
Hype Tier is seeking a reliable and detail-oriented Customer Support Assistant to join our team in Boston. The ideal candidate will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. This is a great opportunity for individuals who are organized, professional, and passionate about customer care.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional mannerResolve customer complaints and provide appropriate solutionsMaintain accurate records of customer interactions and transactionsCollaborate with internal teams to follow up on customer needs and feedbackAssist with processing orders, forms, applications, and requestsIdentify and escalate priority issues when necessarySupport the improvement of service procedures and standards