Customer Support Assistant

Job DescriptionHype Tier is looking for a dedicated Customer Support Assistant to join our team in Boston, MA. The ideal candidate will be responsible for handling customer inquiries, providing solutions, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely mannerResolve customer issues by providing accurate information and effective solutionsMaintain detailed and organized records of customer interactionsCollaborate with internal teams to ensure customer concerns are addressed efficientlyProcess customer requests and provide updates as necessaryAssist with administrative tasks related to customer service operationsIdentify areas for improvement in customer support processes and contribute to their enhancement