Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering high-quality service.Responsibilities:Respond to customer inquiries via phone, email, and in-person interactionsProvide accurate information about products and servicesResolve customer complaints and issues in a professional and efficient mannerMaintain records of customer interactions and transactionsAssist with order processing, billing inquiries, and account managementCollaborate with internal teams to improve customer experience and operational processesIdentify customer needs and offer appropriate solutions or recommendationsFollow company policies and procedures to ensure consistency in service delivery