Client Relationship Representative

Job DescriptionWe are seeking a Client Relationship Representative to join our Boston-based team. This individual will be responsible for managing client accounts, addressing client needs, and maintaining long-term, successful relationships. You will act as the main point of contact for our clients, ensuring they receive outstanding support and solutions that meet their business goals.ResponsibilitiesBuild and maintain strong relationships with clients to ensure satisfaction and retentionServe as the main liaison between clients and internal teamsIdentify client needs and offer tailored solutions and servicesResolve client concerns efficiently and professionallyMonitor account performance and provide regular reports to clientsCollaborate with the sales and support teams to enhance customer experiencesProactively seek opportunities to improve processes and client satisfaction