Client Relationship Manager

Job DescriptionWe are seeking a proactive and dedicated Client Relationship Manager to join our team in Boston. This role is critical to building and maintaining strong relationships with our clients while ensuring the highest level of service. The ideal candidate will act as the key point of contact, understanding client needs and aligning them with SharpContra’s solutions.ResponsibilitiesServe as the main liaison between clients and internal teamsDevelop and maintain long-term strategic partnershipsUnderstand client business goals and ensure service delivery aligns with expectationsConduct regular meetings to assess satisfaction and identify opportunities for growthResolve client issues promptly, effectively, and professionallyCollaborate with sales, marketing, and operations teams to enhance client experiencePrepare reports and updates for internal stakeholders regarding account performance