Client Experience Coordinator

Job DescriptionWe are seeking a detail-oriented and enthusiastic Client Experience Coordinator to join our growing team in Boston, MA. The ideal candidate will be the first point of contact for clients, ensuring that every interaction is smooth, professional, and memorable. You will work cross-functionally with internal teams to support client needs and contribute to the overall client satisfaction strategy.ResponsibilitiesServe as the main point of contact for client inquiries and communicationsEnsure timely follow-up and resolution of client requests or concernsCoordinate onboarding and orientation for new clientsMonitor client satisfaction and implement improvement strategiesAssist in scheduling meetings, preparing presentations, and maintaining CRM systemsCollaborate with account managers and service teams to ensure seamless service deliveryGenerate and maintain client feedback reports and performance metrics