Job Description
We are seeking a motivated and detail-oriented Call Center Representative to join our growing team in Boston. In this role, you will serve as the first point of contact for customers, providing support, answering inquiries, and resolving issues in a professional and efficient manner.ResponsibilitiesHandle incoming and outgoing calls in a courteous and professional mannerProvide accurate information about products and servicesResolve customer issues efficiently and escalate when necessaryMaintain detailed records of customer interactions using internal systemsMeet daily and weekly performance targetsCollaborate with team members and supervisors to improve service delivery