Call Center Agent

Job DescriptionSharpcontra is currently seeking a dedicated and professional Call Center Agent to join our dynamic customer service team in Boston. As a Call Center Agent, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing outstanding support over the phone and via email.ResponsibilitiesAnswer incoming calls and respond to customer inquiries promptly and professionallyResolve customer concerns with empathy and efficiencyMaintain accurate records of customer interactions and transactionsProvide detailed product/service information when requestedEscalate complex issues to the appropriate departmentMeet or exceed performance metrics and quality standardsParticipate in ongoing training and team meetings