77728BRJob Posting Title:Administrative Co-op (Patient Access - Float Pool)Department:Ambulatory ServicesAutoReqId:77728BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:This Co-op position will be working within the Patient Access team, under the Float title and will provide administrative and customer service support to clinics across Boston Children's Hospital.This Patient Access Co-op will be responsible for:Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Scheduling meetings, programs and events
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Process Improvement:
Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
Office/Site Location:BostonRegular, Temporary, Per Diem:Temporary Remote Eligibility :Onsite Only