Job Summary:
We are looking for a customer-focused and results-driven Customer Service Representative to handle customer inquiries, resolve issues, and provide product/service information via phone, email, and chat. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering world-class customer service.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues in a fair and courteous manner
- Provide product/service information and support to customers
- Utilize customer relationship management (CRM) software to track customer interactions and resolve issues
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed customer service performance metrics, including first call resolution and customer satisfaction