We are seeking an experienced, hands-on Front of House Manager to oversee daily service operations in a high-volume environment. This role requires a motivated leader who thrives in a fast-paced environment, is committed to delivering exceptional customer experiences, and can effectively manage a large team during periods of peak activity.
Key Responsibilities
Staff & Service Leadership
Supervise, train, and motivate front-of-house team members, including hosts, servers, runners, and bartenders.
Lead pre-shift meetings and ensure all team members are prepared for service.
Maintain high levels of hospitality, energy, and professionalism during service.
Guest Experience
Uphold service standards and ensure timely, friendly interactions with all guests.
Respond to and resolve guest issues with professionalism and urgency.
Maintain clean, organized, and inviting front-of-house spaces at all times.
Operations Management
Oversee floor operations to ensure smooth and efficient service during high-volume periods.
Manage seating flow, waitlists, and table turns with attention to guest experience.
Ensure opening, shift change, and closing duties are completed to standard.
Scheduling & Performance
Create and manage weekly staff schedules based on business needs.
Monitor employee performance and provide on-the-spot coaching or feedback.
Assist with hiring, onboarding, and ongoing staff development.
Inventory & Cash Handling
Oversee front-of-house inventory of supplies and restock as needed.
Ensure proper cash handling procedures and tip-out processes are followed.
Report shift sales, incidents, and staff issues to the General Manager or owner.
Qualifications
2–4 years of front-of-house management experience in a high-volume restaurant, bar, or hospitality setting.
Strong leadership, communication, and problem-solving skills.
Ability to remain calm and focused under pressure.
Comfortable managing large staff and high guest volume.
Familiarity with POS systems and floor management tools.
Basic knowledge of health and safety regulations.
Reliable, punctual, and team-oriented.
Compensation
Competitive hourly pay or salary based on experience.
Opportunity for bonuses or performance-based incentives.
Free or discounted meals during shifts.