DescriptionSAIC is currently looking to add an Infrastructure Manager to one of our HHS programs. In this role you will be responsible for leading the Infrastructure and Engineering teams in support of HHS. This role can be remote but will require travel to the DMV area as needed.Job Description
This position will provide technical leadership and operations management to include monitoring, escalation, and Tier I problem resolution for server operations.
This role will be responsible for managing a team of technical subject matter experts responsible for virtual and physical systems.
Facilitate outage-based and other troubleshooting-related calls that often include customer leadership (federal counterparts), external stakeholders from engineering and vendors. Lead the calls by actively engaging all participants through troubleshooting best practices.
Specific Responsibilities:
Provide monitoring of cyber infrastructure (systems include, but are not limited to, network, security, servers, storage, applications, and hosting facilities). Example of specific tools and technologies this position will be accountable for: Splunk, BigFix, ForeScout.
Provide first level response and resolution services to any reported or identified issues or outages.
Provide escalation to appropriate engineering team or teams for any reported or identified issues or outages that cannot be resolved by either the server team specifically, or other members of the operational team. This role must work cross functionally with all of the managers from infrastructure, M-365 to include email and platform, deskside, service desk, and other subject matter experts embedded within the program.
Ensure that all systems and tools are up to date, accurate, and functioning properly, through regular audits and coordination with associated engineering teams; e.g. CPU usage, memory, etc.
Working knowledge of Service Now, ticket routing and queue management
Serve as an escalation point for our service desk on all server-related requests or incidents. Work collaboratively with other managers by providing help, guidance and support should they need or request it.
Serve as an afterhours contact point for designated VIP customers, responsible for facilitating customer contact with appropriate customer service on-call personnel.
Working knowledge of maintaining or exceeding sever-related SLAs
Manage equipment storage spaces, including space allocations, inventory tracking, policy compliance, and shipping and receiving of equipment.
Manage the day-to-day operations of Data Center Infrastructure Management (DCIM) tool, including data entry, data validation, system configuration changes, system upgrades, and system troubleshooting.
VENDORS/TOOLS/MANAGEMENT SYTEMS
Crowdstike (recently replaced (Symantec and Malware bytes)
Cisco Systems, Nexus
SCCM
Cohesity storage
Azure storage
Brocade
Microsoft Windows
Linux
Redhat
VMware
Virtual desktop infrastructure (VDI)
Splunk
ForeScout
IBM BigFix
Experience designing and implementing cross-domain solutions, escpecially as related to cloud-based MS 365 products
Development, implementation and/or management of privileged access management programs
Expert knowledge of access control mechanisms for various hardware and software platforms, including network devices, SANs, operating systems, hypervisors, databases and applications
Expert knowledge of security information and event management (SIEM) systems, cyber security auditing, continuous monitoring and analysis
Understanding of DoD PKI
Knowledge of Federal and DoD Guidance (DoDD 8500.1, DoDI 8500.2), DITSCAP, DIACAP, NIACAP, NIST, and DoD Certification & Accreditation processes.
QualificationsREQUIRED QUALIFICATIONS & EXPERIENCE:
Bachelors degree and 9 years or more of relevant experience, Masters and 7 years or more of relevant experience. May consider an additional 4 years of experience in lieu of a degree.
Minimum of 9 years of directly relevant experience in information systems design, implementation, operations, and cybersecurity
Minimum of 5 years of directly relevant experience in technical project management (cost/schedule/performance)
Public Trust L5 Security Clearable
Must be a U.S. Citizen
DESIRED QUALIFICATIONS & EXPERIENCE:
Cloud Products
ISC2 Certified Information Systems Security Professional (CISSP)
VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP)
Cisco Certified Network Associate (CCNA)/Cisco Certified Network Professional (CCNP)
Microsoft Certified IT Professional (MCITP)/Microsoft Certified Systems Engineer (MCSE)
Experience with or knowledge of HHS EPLC
SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2412646SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability