Job Details

ID #53276729
Estado Maryland
Ciudad Columbia
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente Convergint Federal Solutions
Showed 2025-01-14
Fecha 2025-01-14
Fecha tope 2025-03-16
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Debt Collection Specialist (hybrid)

Maryland, Columbia, 21044 Columbia USA
Aplica ya

The Debt Collection Specialist plays a pivotal role in leading the debt collection process for assigned customers, ensuring timely recovery of outstanding debts while maintaining excellent customer service.  The Debt Collection Specialist will have strong communication skills, the ability to negotiate payment arrangements, and a deep understanding of debt collection regulations and strategies. Value and Beliefs of this Role: The person in this role must provide world-class service to customers and colleagues. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily.  In this role we want you to grow with us and deliver results as an exceptional Debt Collection Specialist. This job requires a person who remains professional, organized, collaborative, and has a strong ability to work well with others, is timely, task oriented, and detail oriented. Key Responsibilities: Lead Debt Collection Process: Take responsibility for managing the debt collection efforts for assigned customer accounts, from initial contact through resolution. Customer Communication: Initiate contact with customers via phone, email, and mail to recover overdue debts. Provide clear, accurate information about outstanding balances. Maintain Accurate Records: Keep detailed and up-to-date records of all communications, actions, and outcomes in the debt collection process. Answer Customer Inquiries: Respond promptly to customer questions related to billing statements, charges, and payment options. Negotiate Payment Plans: Work with customers to negotiate partial repayments, payment plans, or settlements, ensuring fair and timely recovery of funds. Monitor Payment Deadlines: Track payment due dates and send appropriate reminders to customers. Update Account Status: Ensure account records are updated promptly once a debt has been paid or settled. Dispute Resolution: Investigate and resolve billing errors and disputes. Follow up with customers to ensure issues are satisfactorily resolved. Cross Department Collaboration: Collaborate with internal teams such as billing, accounts receivable, and finance to resolve discrepancies and ensure accurate customer account information. Performance Metrics: Monitor and report collection metrics such as recovery rates, days sales outstanding, and delinquency trends to support process improvement. System Expertise: Utilize Deltek Costpoint 8.2 to track, manage, and document collection activities effectively.  Confidentiality: Maintain strict confidentiality and discretion with customer   information.  Legal Collaboration: Work with legal teams, if necessary, to escalate debt collection cases requiring legal action.  Compliance: Ensure compliance with all federal, state, and local debt collection laws, regulations, and company policies. Other Duties: Other duties assigned within reason of current role previously specified. 

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