Vacancy caducado!
Req ID: 138848
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Telecom Project Engineer to join our team in Baltimore, Maryland (US-MD), United States (US).Summary of Telecom Project Engineer duties:- Work with the lead Project Manager to implement cutover of existing infrastructure to SIP in a phased approach at multiple locations.
- Ability to physically move between campus buildings and log the DODs that are in those specific buildings. This will also address the 911 requirement for government compliance
- Other duties as required by the Project Manager
- Perform telephony hardware, software, PBX, VOIP, and infrastructure support tasks to include install/maintain system operability and performance.
- Valid driver's license required as some regional travel may be required; position requires engineer to have reliable transportation and ability to travel to remote sites supported by the Provider.
- Will work closely with other technology teams troubleshooting customer issues.
- Will be responsible for supporting all voice networking assets in a Healthcare system to meet aggressive Business SLAs.
- Provide Tier-2 support of customer Service Requests and Incident troubleshooting and resolution.
- Responsible to meet and maintain required SLA's.
- Provide software engineer PBX/VoIP support, performing software installs/maintenance for optimum system operability and performance, maintain current system patches and upgrades.
- Create new build, change, and deletion of VoIP and analog end points.
- Implement various Cisco Call Manager end points, specifically standard end-user facing features and functionality.
- Program standard Cisco feature sets and understand the impact & interoperability of these features.
- Responsible for service testing to include identifying, correcting, or escalating problems.
- Document network by correct labeling of routing equipment and cables, and documenting configuration diagrams and specifications.
- Manage Change-Management tickets in ServiceNow (SOM), including regular updates to tickets per NTT DATA Change and Problem management processes.
- Responsible for customer satisfaction scores - provides positive customer experience with each customer interaction.
- 5+ years supporting telecom systems and protocols - including VoIP, ISDN technologies, routing and switching, SIP trunks, RTP, SRTP, PSTN cloud integration, SBCs, and call center technologies.
- 5+ years of experience in data center engineering support - including Smart Hands, device install/decom, patch cabling install/decom, and circuit extension.
- Experience troubleshooting carrier and network connectivity issues - both VoIP and TDM.
- 3-5 years of experience in support of Avaya IVRs and dialers, and Avaya PBX systems and end user support including mobile phones knowledge and troubleshooting, and Smart Hands support experience.
- 3-5 years of experience supporting Cisco Unified Communications platform. Good overall understanding of Cisco's UC (UCM/CUC/Infrastructure) and UCCE (ICM/CVP) technologies and products.
- Bachelor's degree in Computer Engineering, Engineering, Computer Science, Information Technology, or related field of study plus 5+ years of experience in the job offered.
- Strong understanding of VPN and VMware is desired.
- Proficient with MS Outlook, Word, Excel, PowerPoint, and Visio desired.
- Telecommunication certification is desired, such as BICSI, iNARTE, or SCTE Internet Protocol Engineering Professional (IPEP) certification.
- Self-starter, results-oriented, and demonstrates 'can-do' traits.
- Strong verbal and written communications.
Vacancy caducado!