Req ID: RQ179260Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Information Systems ManagementSkills:Information Systems,Information Technology (IT) Services,Program ManagementCertifications:Comp TIA Security - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Information Systems Sr ManagerTransform technology into opportunity as an Information Systems Sr Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an Information Systems Sr Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Information Systems Sr Manager joining our team.HOW AN INFORMATION SYSTEMS SR MANAGER WILL MAKE AN IMPACT● Manages employees engaged in providing information system solutions and technical support in one or more functional areas.● Senior Remote Operations Manager responsible for the oversight of the following teams
User Account Management team
Tier 2 Remote Support team
COE (Center Of Excellence) Remote Support team
TPAM (Elevated Access Multi Factor Authentication) Support team
Problem Management
● Deputy to Operations Director providing back up support to the following teams
Availability Management
Change Management
Service Delivery
Enterprise Management
● Escalation point for all teams within Operations Framework for assistance with complex issues● Approve all ServiceNow tickets for requests for Operations employees● Monitor SLAs and adjust team posture to improve performance as needed● Monitor Staffing Levels against SLA performance and recommend changes as needed●Worked directly with Program Management Office to resolve operational and customer impacting issues● Provide backup coverage for Operations Framework Director● Recommended opportunities for new automations as well as enhancements to existingWHAT YOU’LL NEED TO SUCCEED:● Education: Bachelor of Arts/Bachelor of Science● Required Experience: 5+ years of related experience in a senior management role● Required Technical Skills: Strong technical background with expertise in enterprise IT services● Security Clearance Level: TS/SCI w/Poly● Required Skills and Abilities: Demonstrated experience in team leadership, strategic planning, and project management.● Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.● Location: On Site● US Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from#GREENWAY#ITPolyMDThe likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.