Lead the implementation and deployment of the 1E application across the organization's end user environment.
Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
Develop and implement strategies for continual service improvement and security enhancement initiatives.
Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
Ensure compliance with IT policies, procedures, and regulatory requirements.
Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
Stay current with industry trends and emerging technologies in end user experience management and IT operations.
Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion.
Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration.
Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.
RequirementsTS/SCI with poly required
High School Diploma/GED and 19 years of related experience
Bachelor of Science may be substituted for 5 years of experience
Ability to collaborate effectively with cross-functional teams
Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences
Excellent communication and interpersonal skills
Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements
Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
Strong problem-solving skills and the ability to troubleshoot complex technical issues
Strong understanding of IT operations, including experience with Splunk and SCCM environments
One of the Following Certifications Required:
CCNA Security
CySA+
GICSP
GSEC
Security+
CND
SSCP
CASP
CCNP Security
CISA
CISSP
GCED
GCIH
CCSP
Benefits
Health & Life Insurance
Dental Insurance
Disability Insurance
401K Retirement Plan with Matching
Tuition Assistance
Vacation and Sick Leave
Hiring Bonuses
Referral Recruitment Program