POSITION PURPOSE
The primary purpose of the Visitor Services Assistant is ensuring a high-quality visitor experience at the front desk and assisting with the Museum & Theatre operations. This position reports to the Visitor Services Manager.
POSITION RESPONSIBILITIES
Ensure all visitors feel welcome- fostering a sense of belonging & joy
Represent Children’s Museum & Theatre of Maine to all visitors in a lively, play-based environment
Respond to visitor questions and provide appropriate information about the Museum & Theatre and the surrounding area
Perform cash and credit transactions for admissions, memberships, event ticketing, etc.
Open and close register & front desk
Promote and take reservations for performances and workshops
Answer the main phone line and respond to the front desk email account
Maintain cleanliness of lobby and front desk areas including management of Lost & Found
Promote and sell memberships to families and organizations
Staff after-hours events as needed
Perform other duties as identified by supervisor
Participate in annual self-evaluation & review
POSITION REQUIREMENTS
Incredible customer service skills
Enjoy working with children and families
Comfortable working in a high noise environment, that includes an indoor playground
Ability to switch between tasks fluidly
Proficiency with Microsoft Word, Excel, and Point of Sale systems is a plus
The availability to work on weekends
ESOL Level 2+
PERSONAL ATTRIBUTES
Strong organizational skills and attention to detail
Exemplary communication skills
Ability to work as a team player
Discretion and sound judgment
Proven reliability and professionalism
Solution-oriented, positive attitude
Energized by CMTM’s mission and values
SCHEDULE
16 hours per week
Friday & Saturday, typically 8:30-4:30
Substitute coverage (as needed)
Please indicate your availability and shift preference in your application or email. Thank you!
VACATION
One hour paid vacation for every forty hours worked.
COMPENSATION
$18.01 / hour
Benefits include:
annual free membership (for yourself or to give as gift)
monthly free admission passes
snacks, tea & coffee available daily onsite
staff events such as outings, parties, and lunches
CMTM has an equitable system of pay that offers a base rate based on position, longevity pay increases over time, merit based raise opportunities, and cost of living base wage updates. This system is designed for equity and as such we do not have the ability to negotiate the compensation listed above.
HOW TO APPLY
Each applicant is required to email a resume, Museum & Theatre employment application, and letter of interest.
CMTM Employment Application can be found at https://www.kitetails.org/jobs
Applications accepted via email.
If you have applied to be an assistant at the Children’s Museum & Theatre of Maine in previous seasons, please send a letter of interest and resume to [email protected]. No need to fill out an additional application.
Application Deadline: Monday, April 1st or until candidate is found.
ABOUT CMTM
At the Children’s Museum & Theatre of Maine, we set the stage for every child to imagine and learn through play.
We value Belonging.
Everyone belongs at the Children’s Museum & Theatre of Maine. We believe each person has value and worth; we celebrate what makes each of us unique and what binds us together as a strong community
We value Play.
We embrace the power of play to build resilience, spark creativity, and ignite a child’s imagination. Play inspires our work, our physical spaces, our storytelling, and our learning experiences.
We value Community.
We center community in all we do. We strive to be an inclusive partner and resource in order to build strong, lasting relationships.
We value Curiosity.
We believe curiosity inspires children to explore, build empathy, and connect with others. Learning fueled by curiosity leads to a deeper understanding of self and the world around us.
We value Trust.
We provide safe, inclusive experiences and spaces to ensure that the community’s trust is earned and upheld in all that we do.
The Children’s Museum & Theatre of Maine is an equal opportunity employer.
We prioritize diversity amongst our team and leadership, and we strongly encourage people of all traditionally marginalized identities to apply. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state, or federal laws.
We are committed to making our facilities and programs accessible and safe for all members of our community, staff, and volunteers. We are actively working to increase accessibility and usability of our website, building, and educational activities. Supervisors work collaboratively with employees to make accommodations and modifications to accommodate the employee’s needs, including physical changes, assistive technologies, accessible communications, and policy enhancements. In doing so, we adhere to the available standards and guidelines and, in many cases, go beyond the guidelines to uphold our philosophy that our staff should have a safe and welcoming work environment where they can learn and grow. For a full description of our facility’s accessibility, please visit: www.kitetails.org/accessibility