Miranda Management Group is seeking a full time Front of House Manager
Position Overview
The Front of House (FOH) Manager plays a key role in ensuring the efficient operation of the restaurant’s dining area. The FOH Manager is responsible for overseeing all aspects of guest service, managing front-of-house staff, ensuring a smooth and positive dining experience, and maintaining high standards of cleanliness and organization. This role requires strong leadership, excellent customer service skills, and a thorough understanding of restaurant operations. The Front of House Manager thrives in a dynamic, high-energy environment while maintaining a professional appearance and demeanor at all times.
Essential Job Functions
Ensure every guest receives a warm, welcoming, and exceptional dining experience.
Address guest complaints, concerns, and feedback in a timely and professional manner.
Monitor the dining room to ensure guests' needs are being met and adjust staff attention as needed.
Supervise, train, and motivate front-of-house staff, including servers, hosts/hostesses, bussers, and bartenders.
Handle daily staffing needs, including ensuring the right number of servers, hosts, and other personnel are scheduled.
Oversee the daily operations of the front-of-house, ensuring smooth and efficient service.
Collaborate with the kitchen and back-of-house managers to ensure timely food delivery and quality standards are met.
Monitor dining room flow and table turnover, optimizing seat management and guest experience.
Ensure the restaurant is always clean, organized, and presentable to guests, including managing restrooms, dining areas, and entrances.
Manage front-of-house inventory, including linens, cleaning supplies, and bar stock.
Ensure the bar area is fully stocked and collaborate with bartenders to manage beverage inventory.
Ensure compliance with all health, safety, and sanitation regulations and ensure staff is properly trained in these standards.
Ensure all necessary licenses and certifications are current.
Conduct regular inspections of the dining area, kitchen, and storage areas to maintain cleanliness and safety.
Performs other functions as assigned and directed by Manager and as needed
Qualifications
Previous experience as a Front of House Manager, Assistant Manager, or in a similar supervisory role within a restaurant or hospitality setting.
Strong leadership and interpersonal skills with the ability to motivate and manage a team.
Excellent communication skills and a customer-centric attitude.
Ability to manage multiple tasks simultaneously and thrive in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficient in POS systems, restaurant management software, and Microsoft Office Suite.
Knowledge of health and safety regulations in the restaurant industry.
Ability to work evenings, weekends, and holidays as required.
Working Conditions/Physical Demands
Ability to stand for long periods and move quickly between the kitchen, dining area, and bar.
Able to lift or move up to 25 pounds
Ability to navigate a fast-paced environment and manage stressful situations with a positive attitude.