Customer Support Specialist

Job Position: Customer Support SpecialistWe are looking for a passionate and dedicated Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring that customer satisfaction is always met. This role offers the opportunity for growth within our company while contributing to the success of Signal Tru Brand.Job DescriptionAs a Customer Support Specialist, you will act as the primary point of contact for our customers. You will respond to customer inquiries, assist with product-related questions, and offer solutions to any challenges that arise. Your role will be key in maintaining positive relationships with customers and ensuring they have a seamless experience.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chatResolve product or service issues by clarifying the customer’s concerns and determining the root causeProvide accurate information about products and servicesDocument all customer interactions and transactions in our databaseEscalate complex issues to higher-level support or management as neededAssist with customer feedback and product improvement suggestionsWork closely with cross-functional teams to ensure customer satisfactionMaintain a high level of professionalism in all communications