Job Description:
We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate is a problem-solver with excellent communication skills and a strong ability to handle customer interactions professionally and efficiently.Responsibilities:Assist customers with inquiries, orders, and product or service informationHandle customer complaints and provide appropriate solutions in a timely mannerProcess transactions, returns, and exchanges accuratelyMaintain detailed and accurate records of customer interactionsCollaborate with other departments to resolve customer issues efficientlyFollow company policies and procedures to ensure high service standardsIdentify opportunities to improve customer satisfaction and contribute to team successManage multiple customer interactions while maintaining professionalism