Customer Support Manager

Job DescriptionWe are looking for a dedicated and proactive Customer Support Manager to lead our support team and ensure exceptional client experiences. In this role, you will be responsible for overseeing customer interactions, resolving escalations, and improving service processes to maintain high satisfaction rates.ResponsibilitiesLead, mentor, and develop the customer support teamMonitor support channels and ensure timely and effective responsesHandle escalated customer issues and complaints professionallyIdentify trends in customer feedback and develop action plans for improvementImplement and refine support policies, procedures, and KPIsCollaborate with product, engineering, and sales teams to ensure customer needs are addressedConduct regular performance reviews and training sessionsPrepare reports on customer satisfaction, team performance, and support metrics