Warehouse Systems Support Tech, 1st Shift

We are looking for a high-energy, customer-focused WMS Support resource to join our WMS team to provide on-site support to management and users in our Midway, KY, distribution center (DC).   A day in the office looks like this: Primary on-site support for key DC applications and technologies, including but not limited to WMS and WCS systems    Provide technical support to DC management and end users   Facilitate timely problem/issue identification, communication/escalation, troubleshooting and resolution   Perform system monitoring and maintenance activities to ensure system health, performance and data integrity   Develop and maintain system dashboards, reports and queries to support evolving business processes   Administer users/devices and maintain system security and user profiles   Assist with identification of system and process improvements   Gather business requirements and document use cases for large system changes   Collaborate with central IT development and support teams to effectively develop and test WMS enhancements, integration changes and system upgrades   Collaborate with and assist other on-site IT infrastructure support resources as needed