IT Support Technician

We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Midway, KY. We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California. A day in the office looks like this: Schedule: 10am-6:30pm, Monday- Friday Providing Help Desk support for DC management and end usersMaintaining DC/warehouse equipment and spare inventoryBuilding, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipmentPerforming basic network and RF troubleshootingResponding to service issues and requests in a timely, efficient mannerResponding to calls and assigning tickets; updating tickets in Freshservice systemPerforming Office365 user maintenance and assisting with O365 setup and supportMaintaining an excellent working relationship and customer service skills with end usersCollaborating with other IT Operations personnel to achieve the best resultsTranslating technical terms into non-technical language for users and onsite leadershipAssisting DC staff in troubleshooting conveyor or other system issues when necessaryRecognizing high-priority issues and responding accordinglyBeing available for off-hours on-call and/or occasional flexibility with working hours if needed