Team Leader - Member Experience Delivery

Help us lead change and transform the member experience. The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our health insurance members (customers) deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing that analysis to our members. About the Career: Provide leadership of the member experience delivery portfolio, including continuous monitoring for optimization of experience and operational results. Responsible for the creation and management of the member experience roadmap, member experience project portfolio, experience economics, experience value case performance. Fully align and integrate the objectives of the member experience team, corporate goals, and operational objectives to effectively design and manage joint outcomes with business process execution teams. Collaborate with the stakeholders and Wellmark leaders to broaden the understanding or skillsets in the organization for how experiences are engineered, deployed, and continuously optimized. Collaborate with the member experience design lead, experience research lead, and key stakeholders across the organization to drive the execution of experiences across delivery teams. Our Ideal Candidate: You have experience successfully leading full-time employees and a scalable labor force of contractors. You thrive in roles where you are focused on product management. You’re passionate about leading, coaching, and developing people. Because this role is a leader of others, you’ll directly impact the success, growth, and development of team members by setting clear expectations, defining accountabilities, coaching to each team member’s unique strengths, facilitating change, and providing an overall positive and team-centric work environment. Being a role model in behaviors that demonstrate Wellmark’s core competencies and strengths-focus is a must.