Vacancy caducado!
One of our prestigious clients is looking for Help Desk Support in Des Moines, IA which is for a long term engagement. If interested, please submit your resume ASAP indicating (a) your date of availability (b) current location (c) desired hourly rate, W2 or 1099?
Description: The Help Desk Support (HDS) resource provides technical assistance support and advice to end users for hardware, software and systems. The Clientis searching for a Help Desk Support (HDS3) resource to provide technical assistance and advice to end users for hardware, software and systems. This position will perform all roles of a Help Desk Support technician to create a ticket, providing immediate assistance for issues over the phone when possible or escalating to appropriate teams when needed. A majority of the calls are from public users requiring password resets, helping to get access to systems or setting an account. The ideal candidate will have excellent customer service and communications skills. Responsibilities:- Handle difficult situations with clients and turn them into a win for the service desk team
- Initiate trouble tickets from a service desk system
- Answer how-to questions and resolve issues related to system access and password creation/reset
- Maintain a positive outlook, be professional, and provide excellent customer service
Vacancy caducado!