Vacancy caducado!
This position is available to applicants in Iowa, with a fully remote option after successful completion of a 5-week onsite training as well as attendance and performance goals are met.Do you love sharing your compassion and empathy for others in the workplace? Is delivering a phenomenal customer experience important to you? Then it's a great time to consider growing your career with Wellmark!About the opportunity: Our Operations division is currently seeking talented, dedicated, curious, and compassionate Customer Experience Advocates that are eager to serve as trusted partners for our Federal Employee Program.  Your days will be filled with phone calls from our members and providers. Sometimes the work can be challenging and complex but will also be rewarding for those who want to make an impact by serving on the front lines to support our members. The Customer Experience Advocate will provide accurate, prompt, courteous, and professional responses to member and provider inquiries both over the phone and in writing, as well as review and process claims in accordance with established policies, procedures, and contractual obligations. This role offers a distinctive development plan with promotional opportunities through our Customer Experience Advocacy program!Aside from meaningful-challenging work, we offer: Ability to work fully remote after successful completion of a 5-week onsite training as well as attendance and performance goals are met.A strong focus on optimizing the customer experience – our mission is to Make Health Care Better!A culture of respect, diversity, inclusion, and commitment to our communityA workplace that values health with access to a fitness facility, creative health programs, education, and servicesExceptional employee benefits, rewards, and growth opportunitiesBest-in-class tuition assistance program (we will help pay off any current student loans you might have!)The start date for this position is Monday, July 31st.                               A 5-week in person training is required from our Des Moines, Iowa office. This training builds every day and prepares you to be comfortable and confident as a Customer Experience Advocate. With that said, we ask that you do not take any time off during this 5-week training program. Hours for this position are 8:00 am - 5:00 pm., Monday – Friday. No nights or weekends!How do you do your best work? If selected for this position and after successful completion of a 5-week onsite training as well as attendance and performance goals are met, you will have the choice to work fully remote from home OR you can choose our hybrid work option which allows you to balance your time working at home with time at the office. Both options are designed to offer flexibility! Please note that fully remote may still include occasional visits to a Wellmark office. If you choose to work fully remote after the training, this role requires you to have your own reliable high-speed internet and a quiet, private space to take calls in your home.
Vacancy caducado!