Desktop Support Analyst

Description Are you interested in IT Help Desk or Desktop Support roles? Are you an experienced IT professional with a full understanding of technical standards, principles, theories, concepts, and techniques? We are interested in talking to you if you have the following skillset:Responsibilities: Providing help desk and desktop support to our team members Troubleshooting and resolving issues related to computer systems, hardware, and software Utilizing your expertise in Microsoft O365 and Active Directory to manage user accounts and access Leveraging your skills in Intune and SCCM, if available, to manage devices and applications Ensuring the smooth running of Windows systems, with Mac knowledge being a bonus Applying your strong problem-solving skills to identify, investigate, and resolve technical issues Utilizing your excellent communication skills to provide clear, concise technical assistanceRequirements Associates or Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Help Desk Analyst, Desktop Support Analyst or similar role. Strong knowledge and experience with Active Directory Excellent problem-solving skills and attention to detail. Ability to handle multiple tasks and priorities effectively. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Experience with installing and troubleshooting software and hardware. Familiarity with various operating systems and platforms. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Strong organizational and time-management skills.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .