Salary Range : $16.52 - $24.78 HourlyJob DetailsThe stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible.CNO Financial Group is hiring a Customer Support Specialist to be responsible for incoming calls from policyholders and insurance agents. This role provides information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. The Customer Support Specialist provides this information by the use of various internal systems.This is your opportunity to make every caller feel they have made the right choice in selecting our products to service all of their insurance needs.As a Customer Support Specialist, your responsibilities will include:
Handling inbound claim and policyholder calls by using over twenty different systems
Guiding the policyholder and agents through the claims submission process and assess benefit eligibility
Researching policyholder inquires, considering the terms of the policy as it relates to the policy and/or claim, and respond within specified timeframes
Providing consistent detailed customer service support on multiple product lines to policyholders and/or representatives by explaining policy coverage, claim filing eligibility and requirements
Handling complex customer situations involving multiple departments
Performing necessary research and working cross-functionally to escalate and resolve problems
Promptly and accurately assessing and processing incoming verbal and written requests from our customers
Resourcefully investigating customer issues to produce transactions efficiently
Providing information regarding claim, policy status, policy benefits, billing and premiums
Interacting with management, policyholders, and other internal departments on all customer service-related issues (back office and other internal groups supporting overall high-quality customer service)
Maintaining sound customer relationships
Guiding new staff and answering questions regarding established procedures and guidelines
Working independently in a structured environment to analyze and problem solve while demonstrating the ability to meet or exceed departmental quality goals
The Customer Support Specialist position is well-suited for you if you:
Exhibit excellent oral & written communication
Use sound judgment, considering all relevant facts and data when making decisions
Understand and prioritize the needs of the customer
Manage workloads and partner with team members to meet/exceed objectives and goals
Demonstrate excellent business systems/computer skills: Microsoft Suite (Word, Excel), Business specific systems: (Mainframe Applications, Imaging, etc.)
Are able to multitask in a fast-paced environment by handling questions and concerns with speed, accuracy, and professionalism.
What you’ll need:
High School Diploma
Willingness to work central or eastern time zone business hours
What will set you apart:
College degree
1 year of inbound and outbound customer service experience
CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that Office to participate in the 4 C's: celebration, concentration, collaboration and connection. You may be asked to travel to other corporate offices periodically.Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. Work cannot be performed from outside of the United States.CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.CompensationPay Range: $16.52 - $24.78 HourlyWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.ReqID : JR168010Job Type : Full time