Senior Infrastructure Engineer

Job DescriptionThis is a Sr. Infrastructure Site Support role. Professional etiquette, extremely polished, and energetic are must have personal traits. Candidates must be able to troubleshoot devices, tools, and technologies in short windows of time, and be able to alleviate executives’ and / or company associates concerns/stress regarding devices (laptops, desktops, mobile phones), conferencing tools – Zoom, Teams, password resets, and unlocking of locked accounts. ResponsibilitiesFirst point of contact for executive requests; Proactively and continuously strengthen relationships and engage with executive team members and their administrators to support their requirements and identify inefficiencies and improvements.Lead and implement various projects in infrastructure and security. Eg. Modern video conference implementations, Flex workspace, tools etc.Support Enterprise Applications like Box, Okta, Microsoft Teams, Office 365 email servers and Collaboration tools like Microsoft Teams and Zoom.Automation of security patching, Enterprise Active Directory managementPartner with other administrators and provide solution for SaaS Cloud requests.Executive and end user support for Phones using MS Teams and Cisco and Crestron conference roomsAssist in the management of software licenses and deployment.Keeping up to date with emerging technologies and finding implementation methods to increase productivity for executives.Partner with engineering and cross functional organizations on solutions for the executive functions being supported, Infrastructure and security.Travel to support remote sites as needed for installation and configuration of hardware and software.Support end users with exceptional white glove treatment Skills and KnowledgeExperience with Enterprise audio video conferencingExperience collaborating with external technical vendors to troubleshoot or deploy hardware and software.Installed and configured enterprise/ home office networking and Wi-Fi solutionsExperience dealing with Physical Security home configurations.On-boarding and off-boarding employeesWell organized, ambitious, and proactiveExperience with MDM solutions and mobile security platforms like In-tune,Cloud experience with Azure, including but not limited to Azure server builds and SaaS services.Working Knowledge of Intune, BOX, Okta and various SaaS providersNetworking skills setup, connect and troubleshooting.Familiarity with setting up, image and configure various systems…printer, computer, server setup and troubleshooting.An innate curiosity and drive to fill knowledge gaps and connect the right people.An understanding of network, storage and workstation architectures will be crucial to understanding production support issues and identifying solutions.Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud, workstation hardware (CPU’s, memory, etc),Solid experience with Microsoft Office suiteExperience with Active Directory MACDExperience with support ticketing systems such as ServiceNowComfortable working in a fast paced and fluid environmentWilling to travel to provide support as needed.AV: Video Conferencing knowledge Zoom, Teams, WebEx, Google Meet etcIT: Experience supporting executive level employees.Ability to architect simple technical layouts and perform upgrades as needed.Reliable technical troubleshooting and customized implementationTranslate technical solutions with a distinct level of expertise.Stakeholder management and good data/documentation managementSecurity: Foundational experience with Network SecurityA willingness to follow up with users to ensure the solutions put in place are acceptable. Qualifications Bachelor’s degree with 5-7 years of IT experience or 7-10 years of equivalent experience in supporting Enterprises organizations and Executives, Enterprise systems and Video collaboration solutions.