ABOUT THE JOB The Manager, eCommerce Account Manager – B2C plays a pivotal role in driving digital sales growth, profitability, and market share across a diverse portfolio of product categories within the Business-to-Consumer (Retail) channel. This strategic leader will serve as a key liaison between internal teams and major National Home Center accounts, ensuring alignment of business objectives and executional excellence.This role demands a dynamic, results-driven professional with a strong grasp of eCommerce strategy, digital merchandising, and customer relationship management. The ideal candidate will thrive in a fast-paced, evolving environment and bring a proactive, data-informed approach to identifying opportunities and delivering measurable results. In this role, you will focus on building partnerships, identifying opportunities, and aligning strategies to meet the company’s and clients’ objectives.Location: Illinois (hybrid). Onsite Tuesday–Thursday; remote Monday & Friday.
Alternate Location: We’re also open to Mooresville, NC (hybrid). YOUR ROLE: The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.Provide strategic leadership and direction for assigned eCommerce retail accounts, ensuring alignment with broader business goals and digital growth initiatives.Drive execution of retention strategies, category expansion, and account conversion plans while spearheading innovative initiatives to unlock new revenue streams.Cultivate and strengthen relationships with key retail partners and internal stakeholders to foster collaboration, trust, and long-term success.Partner cross-functionally with marketing, product development, and operations teams to develop and execute integrated sales strategies, product roadmaps, and promotional campaigns.Continuously assess and refine market coverage strategies to adapt to shifting consumer behaviors, competitive pressures, and emerging digital trends.Deliver actionable insights and strategic updates to senior leadership on market dynamics, customer performance, and competitive intelligence.Optimize product listings with compelling copy, images, and SEO best practices.Manage digital shelf presence across all platforms.Monitor KPIs such as conversion rates, traffic, average order value, and customer acquisition cost to make informed decisions and provide guidance across conversion strategies.Leverage retargeting and personalization strategies to boost engagement with partners.Lead, mentor, and develop a high-performing small eCommerce account management team, providing clear direction, daily operational oversight, and performance coaching to maximize efficiency and impact.Other duties as assigned. BASIC QUALIFICATIONS: Bachelor’s degree in marketing, sales, business, or a related field.Minimum of 5+ years of sales, account management and/or management experience working with National Home Center accounts with a focus on eCommerce.2+ years managing peopleExperience working with direct eCommerce accounts such as Amazon and/or Wayfair.Proven analytical and interpersonal skills, with a history of driving successful outcomes.Demonstrated success in delivering results in dynamic and competitive markets.Progressive career trajectory with measurable success in achieving goals.Strong track record of driving results and instilling accountability within teams.Experience managing budgets and optimizing resources to maximize sales and ROI.Willingness to travel 20% or more and work flexible hours. PREFERRED QUALIFICATIONS: MBA in Marketing, Sales, Business, or a related field.Background in durable goods or project-based sales.Experience in eComm, account management, marketing and/or sales.Creative and strategic mindset that thrives in fast-paced, cross-functional environments.