Technical Account Manager, In-Kind Donations

The Social Investment team at ServiceNow partners with non-profits to provide technology donations through the In-Kind Donations Program. As a key member of this team, you will guide grant recipients through the full lifecycle of their engagement—from opportunity identification to implementation—driving adoption, satisfaction, and business impact on the ServiceNow platform.   This role blends solution consulting and customer success, focusing on aligning human needs with business outcomes. You thrive in dynamic environments, collaborating across industries, synthesizing diverse perspectives, and taking a hands-on approach to problem-solving.   What you get to do in this role: Serve as the technology strategist for in-kind donation recipients, managing engagement from use case identification to implementation support. Lead design thinking engagements, workshops, and research activities to assess challenges and co-create future-state solutions with customers and partners. Communicate ServiceNow’s capabilities to potential donors  Effectively communicate complex concepts to technical and non-technical audiences, including executives, using impactful storytelling and presentation methods. Support targeted account engagements as needed, collaborating with project and partner teams to ensure successful scoping, delivery, and impact. Share best practices and reusable assets to enhance team effectiveness, contributing to the evolution and maturity of the In-Kind Donations Program. Manage each project from use case identification through implementation support Drive timely delivery of technology grants, addressing barriers through solutioning or leadership escalation. Ensure successful implementation alongside the Business Process Consultant and partner