TEKsystems is partnering with a large client of ours in search of 2 Sr. Business Process Consultants who have good worked specifically on mortgage projects.Please see the details below, these roles are 12 month contracts, 100% remote. Must work W2.
Identifies opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
Leads performance improvement implementations.
Documents processes and process flows. Drives the development and enhancement of reporting metrics.
Partners with internal teams and external partners to define implementation requirements and timelines. Ensures operational readiness for all implementations, technology, and process changes.
Assess root causes and solutions for issues that arise.
Oversight of Third-Party Servicing Vendor.
Minimum
Bachelor's degree in business, arts and sciences, or related field
3+ years of experience in customer service or financial services operations
In lieu of a degree, 5+ years of experience in customer service or financial services operations
Experience in Mortgage Servicing with some knowledge over payment processing, SCRA, escrow, loss mitigation, foreclosure, collections, bankruptcy, credit bureau reporting, and general mortgage account maintenance.
Experience in 3rd party vendor oversight and portfolio monitoring.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.