About Flexport:At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.Deliver unmatched experiences to usersThe opportunity:Brokerage Operations is critical to Flexport’s FTL success. The Brokerage Ops team is the bridge between the old way of connecting shippers to carriers (buy low, sell high through person to person interaction), and the new way (instantly matching the right truck for each shipment through technology). Brokerage Ops oversees the carrier acquisition process and is the face of Flexport to carriers. We have the ability to sell freight quickly and negotiate effectively, simultaneously introducing the technology that will help trucking companies streamline & scale their business. The team comprises people from diverse backgrounds and ways of thinking. We've had great people join us from logistics backgrounds, tech sales, NCAA coaching, military, operations, commodities trading, and plenty of others. We hire people who fit the attributes and values that we hold in high regard such as outcome ownership, hustle, humility, and great communication.You are eager to lead at a fast paced company. You know how to lead in a meritocratic team environment - always bringing out the best in your team. Hitting goals and leveling up your team lights you up! You are a problem solver and a generalist who hugs the line between sales and ops. You are good at process improvement & negotiations. You can think strategically and can also roll up your sleeves.You will:
Manage carrier acquisition and allocation for a geographical marketplace of shipments
Prioritize, price, and market shipments on a tight schedule
Work directly with carriers to match shipments at the best rate to the market, being accountable for truck cost and on time performance
Understand market trends, dynamics, and rates to effectively negotiate price with carriers
Source, develop, and manage expectations for Carriers, providing industry best customer service
Problem solve on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams
Identify trends in data and analyze the root causes in order to recommend process improvements and/or product changes
Troubleshoot logistical issues, and execute on contingencies based on circumstances
Support new geographic, program, and freight expansion initiatives
Understand, track, and communicate marketplace health
Occasionally working outside your own marketplace depending on team priorities
Provide support and guidance to internal operations and sales team members
Assist teammates with escalated issues; mentor and train new team members
Work holidays and weekends as needed
You should have:
Bachelor's degree (or 4+ years in the military)
3+ years of operations or client facing experience; preferably in transportation
Great written and cross-functional communication skills
Ability to self motivate, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.
Ability to make informed decisions using data
Experience in Excel, SQL, or startup/tech is a plus
A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.