ABOUT USAt HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.About the Position:As an Operations Trainer , you are an individual who is passionate about adult learning, supporting the learning journey of others, and applying proven methodologies to ensure learning sticks.Reporting to the Manager, Learning Delivery within the TechOps Learning & Change team, you will deliver training to HUB employees on a variety of broker management systems, point solutions and standard business processes related to servicing client accounts.Role Description & Responsibilities:The Operations Trainer will:
Collaborate with business leaders, business users and the Operations Learning Coordinator to plan and schedule training events including new employee training (on broker management systems), refresher training and continuing education.
Collaborate with IT Staff to setup training environment i.e., test data and training scenarios, etc.
Demonstrate a strong, positive, service-oriented approach with interactions and in training activities
Work with Learning Program Analyst to define and execute key learning processes related to training registration, session availability, seat management, and custom learning requests.
Provide training on business workflows & processes
Develop and deliver BMS software application training programs and individual classes
Facilitate instructor-led training sessions in person or via web meeting process (on camera)
Review training materials and documentation to identify continuous improvement opportunities
Identify and communicate any specialized training needs outside of BMS applications to business unit
Identify training gaps and provide recommendations on updates necessary to encourage participation in training sessions and within learning materials
Respond to Service Desk tickets and inquiries in an effort to assist individuals with BMS “how to” application issues
Administer learning evaluations and assessments as defined by the curriculum. Collaborate results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses
Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements
Participate in any upgrade and maintenance update testing
Stay up to date with industry technology developments
Requirements:
Bachelor’s degree in adult learning, business communication, business or related area of study
3-5 years of in-person and virtual instructional delivery or facilitation
General knowledge of insurance and insurance brokerage operations
Proven experience with, and application of, adult learning principles
Excellent written and oral communication skills, including instructional and presentation skills
Excellent interpersonal skills, with a focus on motivational skills and positive attitude
Ability to present ideas in business-friendly and user-friendly language
Ability to absorb new ideas and concepts quickly
Good analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Ability to travel to the corporate office and/or HUB locations, as needed.
Desired Qualifications
3 – 7 years of insurance industry work experience
In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Epic, BenefitPoint, and Microsoft Office)
Highly self-motivated and directed
Although hybrid to a local HUB office is desirable, we are open to remote candidates.JOIN OUR TEAMDo you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $80,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Department Information TechnologyRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .EEOAA Policy (https://hubinternational.jobs/eeo/)E-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.