Opportunity at a Glance
This role will provide leadership, direction and coordination for a team of Business Systems Analysts, providing support and development of systems including Banner Financial Aid & Student Accounts, ProSam, Salesforce and In Contact. This colleague will provide hands-on systems leadership to ensure the delivery of business systems enhancements and process improvements, to support the operations for the Adtalem institutions and companies.
ResponsibilitiesResponsible for managing and developing departmental management staff as they direct daily operations of the business systems analysts.Responsible for ensuring key business systems align with current business process and organizational need.Serves as primary liaison within Shared Operations Center of Excellence, IT and institutions in regards to key functional system enhancements and system configuration.Design, develop and implement processes for backup, recovery and cloning of databases - including Disaster Recovery initiatives.Proactively monitor and optimize system performance using tuning, optimization, AWR, ASH, and other methods.Complete scripting and/or automation of common, repeatable tasks across the spectrum of supported products and technologies.Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for ProSam and Banner technologies and products.Provides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems.Submits monthly/quarterly reports to VP, SOCOE on functional system enhancements.Coordinates development of training material for any new/changed business process flows within key systems.Establishes service standards and metrics to measure service delivery and ensures that staff knows and understand their responsibilities, authorities and accountabilities.Work with business partners and Information Technology personnel to identify business requirementsand system development specifications for business changes and enhancement requests.Research reported issues with the financial aid management application and processes and translate into enhancement as needed.Travels as needed.Performs other duties as assigned.Complies with all policies and standards.