Description:Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically:
Establish initial contact with customer at file turnover
Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
Qualifications:
Expert knowledge of Word, Excel and Encore/Spirit
Excellent multi-tasking and organizational skills
Excellent time-management skills
Excellent customer service and interface skills
Understanding of rooms merchandising and yield management processes
Clickhere (https://www.youvisit.com/tour/hyatt/141102?pl=w&tourid=tour1) to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.Primary Location: US-IL-ChicagoOrganization: Hyatt Regency ChicagoPay Basis: HourlyJob Level: Full-timeJob: AdministrativeReq ID: CHI014006Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.