Director of Banquets

The Director of Banquets will lead the day-to-day operations of the hotel’s banquet department, ensuring flawless execution of events, including weddings, corporate gatherings, and social celebrations. This is a leadership role that requires a strategic vision, meticulous attention to detail, and a deep understanding of luxury hospitality standards. The Director will work closely with other hotel departments to ensure seamless execution of events, maintaining the highest standards of luxury and service to make special happen.Key Responsibilities:Lead, mentor, and manage the banquet team, ensuring they consistently deliver exceptional service and uphold the luxury standards of Fairmont Chicago.Oversee the planning and execution of all banquet events, including weddings, corporate meetings, and social events.Develop and maintain strong relationships with clients, vendors, and partners to ensure all event needs are met with precision.Collaborate with the sales and events team to customize banquet offerings and packages to meet client requirements.Manage the banquet department budget, ensuring effective cost control while maintaining the quality and luxury experience for guests.Ensure compliance with all health and safety regulations and quality standards.Maintain inventory control of all banquet equipment and supplies, ensuring proper storage and maintenance.Oversee the preparation, setup, and breakdown of event spaces to meet client specifications.Ensure that all events are executed to perfection, anticipating client needs and resolving any issues swiftly and professionally. Continuously analyze feedback to refine processes and improve guest satisfaction.Responsible for Scheduling, Hiring, Payroll and Disciplinary actions.Analyze banquet event orders with the Catering Conference Services Department daily.Oversee breakdown of function areas as scheduled in accordance to departmental procedures. Attend all internal and external meetings which include Pre-convention, BEO, Food and Beverage and all staff meetings.Collaborate with Talent & Culture to engage, develop, provide guidance, and hold team members accountable for their performance.Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.