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Job Family: Customer ServicesReq ID: 401804Remote Near A Major AirportHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? The primary responsibility of the Service Manager for Energy Performance Services (EPS) is to lead the performance of all service work for our EPS business and lead an effort to grow our service business with add-on services with a focus on digital services and traditional branch services. The right candidate will coordinate all activities for existing performance assurance and service agreements to provide on-time delivery and ensure customer expectations and commitments are met. A key aspect of the role is collaboration with our branches to deliver complete Siemens service package to our customers.As the Service Manager for Energy Performance Services, you will:
Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
Drive expansion of recurring service contracts including digital services.
Ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to service team.
Support contract profitability through cost containment procedures and processes.
Ensure contract requirements are met and performed to a high standard.
Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on safety requirements.
Enforce adherence to organizational processes, tools, and workflow standards.
You will make an impact with these qualifications :Basic Qualifications:
Associate degree from a two-year college or technical school
Experience supervising teams; 3 years minimum
Industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
Solid understanding of financial reporting with ability to apply cost control measures
Excellent organizational and interpersonal skills
Proficient in Microsoft Office
20% travel required
Must be 21 years of age and possess a valid driver's license with limited violations
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
Bachelor's degree
Experience supervising teams; 8+ years preferred
Technical proficiency in application of mechanical systems, electrical systems, distributed energy and demand-side energy management preferred
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $140,210 - $240,360 and the annual incentive target is 20%. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!About Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Diversity, Equity, and Inclusion:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.#LI-KS1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
Vacancy caducado!