Technical Records Specialist 2 - DOPLPosting Begin Date: 2024/04/01Posting End Date: 2024/04/14Category: Clerical Data EntrySub Category: Records ManagementWork Type: Full TimeLocation: Boise, ID, United StatesMinimum Salary: 18.85Maximum Salary: 20.03Pay Rate Type: HourlyDescriptionTechnical Records Specialist 2Applications will be accepted through 4:59 PM MST on the posting end date. ThisTechnical Records Specialist 2position in our Health Professions Bureau is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. BEST RETIREMENT AVAILABLE IN THE NATION! We have the one of the Nation's best state retirement systems (https://www.persi.idaho.gov/) (PERSI) that offers a lifetime benefit. EXCELLENT BENEFITS!
Generous vacation and sick leave accrual beginning as soon as you start
11 paid holidays per year
Excellent medical, dental and vision insurance (https://ogi.idaho.gov/benefits-plans/) - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
Paid parental leave
Multiple savings plans, optional 401K, and optional 457
Basic life insurance for employee and family
Wellness programs
Ongoing training opportunities
An opportunity for student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)
And more!
Responsibilities:This position provides technical support to assigned Boards and Division administration as assigned by the supervisor. Those services include receiving, reviewing, and processing applications; providing licensure information; issuing permits, licenses and certifications; preparing and maintaining files.Process Applications and Forms
Enter data from application and request forms into the licensing database
Process application funds
Issue licenses
Update individual licensee records
Correspond with applicants regarding needed information
Print and send licenses, license verifications, certificates
Research, analyze and resolve complex problems in licensure processes
Process audit information and provide audit follow-up
Provide Customer Service to External Customers
Act as content expert for Boards served, and respond to questions from applicants and licensees
Conduct in-depth interviews to discern visitor or caller requests or needs
Respond to inquiries including explaining and clarifying the laws and rules of board(s) served and outlining policies and procedures in a clear, concise manner
Provide technical assistance for the Division’s online services in person and on the phone
Deal with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations
Provide specialized information pertaining to board programs and services
General Office Responsibilities
Review website, applications, letters and licensing database to identify errors and needed updates
Monitor email
Scan documents
Other duties as assigned
Minimum Qualifications:Experience:
Monitoring record systems to identify and correct errors Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
Analyzing information and researching a variety of sources to identify and resolve problems or issues
Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations Entering and retrieving data using a computerized record system
Composing and prooing business correspondence
Preferred Qualifications:Experience working with Boards or CommissionsSupplemental InformationThe Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.To learn more about the Agency, please visit our website at: dopl.idaho.govEEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[emailprotected].Preference may be given to veterans who qualify under state and federal laws and regulations.