Senior Conference Services & Catering Manager

We are home to events that matter.  As the Senior Conference Services & Catering Manager, you will work alongside the Director of Conference Services & Catering to lead a dynamic team to excellent results by developing your team’s skills and working with all conference service and catering sales staff, in order to solicit, book and coordinate banquet/ catering functions that ensure customer satisfaction and maximize hotel revenue and profitability.                                                                     Your expertise will enhance the reputation by acting as a liaison between client and operational departments to ensure a successful meeting and generate repeat business.  You will also ensure profitability of the department by maximizing revenues, control labor expenses and maintaining food and beverage expenses.Salary Range: $90,000 - $97,000What you will be doing:   Solicit and book Catering & Conference Service Events, including weddings and business through targeted activities.  Soliciting includes making sales calls, responding to inquiry calls, appointments, etc.Organize catering and/or convention booking files and consistently maintain accurate records of communication and activities.Obtain/confirm all event-related information including, but not limited to, meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.Organize/distribute group resumes, conference agendas, banquet event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.Ensure function space is optimized/maximized for guest experience and financial performance of department.Yield sleeping room block and function space, ensuring optimization of financial return/performance.Drive revenue growth through upselling.Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.Accurately forecast revenue by day, by meal period by month for each assigned Group.Conduct any/all site inspections as required, including ‘walk-in’ inquiries.Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department (i.e. credit, pick-up, sales, leadership).Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business in order to achieve high VOG scores.Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.  Work closely with Operations partners to ensure smooth transition/turnover. Check-in with the meeting planners of each event to make sure everything is in order.Participate in local community through associations, memberships and involvement.  Be an ambassador of the hotel within the local community.Complete yearly competitive shop within our group mix of hotels