Recreation Supervisor

As our Recreation Supervisor, you will take care of the little things and the big things at the Beach and pools: ensuring a safe and enjoyable environment for Colleagues and guests, ensuring a seamless daily operation and overseeing the growth and development of the department Colleagues. What you will be doing:Assist & ensure seamless daily operations of Hui Holokai, beach and pool areas with an emphasis on luxury service standardsConduct pre-shift briefingsAssist the Recreation manager with special projects, developing, planning, and implementing guest activities, events, special group events, site inspections, and pre-con meetings as necessaryWork closely with the departmental leadership and staff to provide support and directionTake ownership for guest's cabanas and daybeds, reservations and special requests. Work closely with the concierge and activities agentsMotivate, lead, coach and monitor the performance levels of all team membersAssist with hiring, coaching, and completing colleague performance reviews and discussionsRecord & control inventory, including ordering of department's linen inventories, retail, and guest suppliesSupervise, coordinate and direct prompt, efficient and courteous service in & around department's areas. Assign and control side duties in a fair and reasonable mannerEnsure the deliver of luxury service by maintaining high staff morale and team spirit while maximizing profit potentialEstablish and maintain effective colleague relations, watch proper staffing levels and labor hoursMaintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guestsFocus attention on problem resolution and guest satisfaction with beach and pool experience, including activitiesPromote and enforce health and safety awareness as well as to have a complete understanding of the emergency proceduresFollow hotel and departmental policies, procedures and service standardsContribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetingsActively participate and promote the Fairmont Orchid, ALL program and department specific initiatives in working towards sustainable operationsActively participate in monthly departmental sales promotionsSupportive Duties and Responsibilities:In addition to performance of the essential functions, this position will be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:Perform other duties as requested, such as cleaning unexpected spills and executive special guest requestsAssist with upcoming groups and groups in house