Decypher Technologies is an IT Managed Services Provider. Our Kauai team is looking for an experienced field and remote support technician with no less than five years of experience to join us as a specialist. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should have experience in networking, OS X and all Windows platforms. Experience with a PSA such as ConnectWise Manage and an RMM tools such as ConnectWise Automate (Labtech) are a plus. Certifications are not required but Network +, CCNA and Microsoft certifications will be given more weight in the interview process. Full-Time or Part-Time positions available. Our starting wage is very competitive but is ultimately commensurate to experience. The position includes excellent benefits such as health insurance including vision and dental, paid time off and holidays, a bonus program, and more. Applicants must be a current Hawaiian resident to apply. Please respond with a cover letter, resume and references via e-mail.
We are a great place to work, please view our profile on Glassdoor.
https://www.glassdoor.com/Overview/Working-at-Decypher-Technologies-EIIE1648262.11,32.htm
Experience/Qualifications:
Minimum 5+ years experience in IT
Comprehensive understanding of:
-Microsoft Windows Operating systems
-Windows Server 2008 through 2019
-Microsoft Office 365
-Active Directory
-Group Policy
-Managed switches/VLANs
-Firewalls preferably Cisco ASA and Meraki.
-VoIP phone systems
-DNS, Domains and DHCP
Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
Customer service skills required. This skill is as important as your IT knowledge.
Ability to work independently or as a team player.
Must be self-motivated, detail oriented, high energy, and able to work with minimal supervision.
Must be able to lift 50 pounds.
Must have valid driver's license and reliable transportation
Microsoft Certifications a plus.
Previous experience at IT Support company a plus
Must be willing to submit to a background and credit check
The interview process will consist of a technical interview via video conference and cultural fit with a panel in person