Location: Lihue, Kauai, HI
Compensation: $55,000 - 65,000 annually (based on experience)
Schedule: Full-time, Monday–Friday
Benefits: Paid holidays, PTO, growth opportunities
-About Us
Kauai Collision Center is a family-owned and locally operated auto body repair shop that has proudly served the community for over 25 years. We take pride in our quality repairs, strong customer relationships, and supportive team environment. We’re currently looking for a dependable, organized, and people-oriented Front Office Coordinator to join our crew.
-About the Role
As the Front Office Coordinator, you'll be the first point of contact for customers — managing estimate appointments, answering questions, and helping the day-to-day front office run smoothly. This role requires excellent communication, attention to detail, and strong organization. You’ll be working closely with our estimators, customers, and vendors.
-Key Responsibilities
Answer incoming calls, emails, and text inquiries professionally
Schedule estimate appointments and collect necessary information
Greet customers during drop-offs and assist with check-in needs
Ensure customer information is accurately entered into our internal tracking systems and assist with daily updates to the schedule
Monitor and respond to messages from our customer communication platforms
Maintain a clean and welcoming front office (restocking coffee station, wiping down counters, etc.)
Help manage office supplies and place orders as needed
Support other departments as needed with general office tasks
-What We’re Looking For
Strong organizational and multitasking skills
Clear communicator with a friendly and professional tone
Comfortable using computers, email, and scheduling tools
Self-starter with great follow-through
Reliable, punctual, team-oriented, and a quick thinker who can stay organized and support a busy team
-Bonus (but not required):
Prior customer service or office admin experience
Experience in auto repair, insurance, or a service-based business
Familiarity with the Kauai community