Job description:
Position Title:
Mentor Center Case Manager
Overtime Status:
Non-Exempt
Department:
Program
Location:
Maui
Reports to:
Maui Regional Director & Program Managers
Direct Reports:
None
PRIMARY PURPOSES OF THE POSITION:
The Mentor Center Case Manager provides direct services to children in a group setting. The Case Manager will support youth and families in the Hale Makana Community by recruiting youth for the Mentor Center After School Program, facilitating program days and holding community events. This position facilitates weekly group meetings ensuring the safety and growth of participants.
SPECIFIC DUTIES OF THE POSITION:
Volunteers
Recruits for new volunteers as needed
Conducts group or individual orientation sessions covering safety guidelines
Gathers required information, including interviews, background checks and references
Prepares written summaries and recommendations
Evaluates the appropriateness for services
Recommends acceptance or denial of a volunteer
Matches the volunteer with an appropriate Little and introduces them for the first time, successfully preparing them for what being matched entails
Professionally supports match
Provides structure and utilizes volunteers at the Mentor Center
Supports volunteers with check-ins and debrief sessions
Gathers information and surveys needed for grant reporting
Clients
Recruits youth for program as needed
Interviews and orients pre-selected children and their parents to the program
Gathers required information, including school and therapist reports as needed
Prepares written summaries and recommendations
Recommends acceptance or denial of clients
Assesses needs of youngsters and selects appropriate volunteers
Initiates evaluations and makes suggestions to mentors
Matches the volunteer with an appropriate Little and introduces them for the first time, successfully preparing them for what being matched entails
Professionally supports the match
Gathers information and surveys needed for grant reporting
Oversees quality and safety of Mentor Center After School Program
Plans and facilitates projects for youth
Implements tutoring program
Coordinates family events at the Mentor Center to engage community
Documentation
Keeps attendance records
Keeps written documentation on progress of youth, activities and safety of all parties
Prepares and keeps statistics on number of children served
Keeps and updates case records, including Match Support Contacts
Keeps all documentation complete and up to date in Matchforce database
Other
Serves as the liaison between the agency and various partners
Participates in general staff meetings and program meetings
Participates in program activities, fundraising activities and other agency events
Represents the Agency at conferences, community events, public relations and community service projects
Provides program or other information required by various funders or program evaluators as needed
Helps out with fundraisers, agency activities
Performs other duties as assigned
KNOWLEDGE AND SKILLS:
· An Associate’s Degree with one year of relative work experience OR 3 years relative work experience
· Some experience in curriculum planning and at least 6 months of professional experience working with elementary youth preferred.
· Applicant must be able to present and promote the program in a variety of settings and to a variety of people.
· Must be able to demonstrate an ability to collect meaningful data and draw solid conclusions, have excellent oral and written communication skills, strong interpersonal skills, and an ability to communicate in a professional manner.
· Knowledge and/or experience with Pacific Island populations highly desired.
· Personality strengths must include flexibility, enthusiasm, creativity and organizational ability.
· Proficiency in Microsoft Office; including Word, Outlook, and Excel is valuable.
· Competency with Zoom, online databases, cloud server, etc. is desirable.
· Applicant must also have a car, valid driver's license, and meet state required automobile insurance minimum.
WORKING CONDITIONS:
· Ability to lift 10 lbs.
· Ability to use personal computer, telephone, fax, photo copier, typewriter, postage meter, and related office equipment.
· Work Hours: Part-time, Monday - Thursday, 2 PM to 5 PM. Position will require occasional evening and weekend hours.
· Mental demands: Must be able to work with deadlines and process multiple projects simultaneously.
· Valid driver’s license, work is done primarily in the office, but travel time is required.
Equal Employment Opportunity
Big Brothers Big Sisters Hawai‘i provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.
Americans with Disabilities Act
Employee must be able to perform all essential job functions, with or without reasonable accommodation.
Job Responsibilities
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big Brothers Big Sisters Hawai‘i may change the specific job duties with or without prior notice based on the needs of the organization.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification, it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance (HMSA)
Vision insurance
Paid time off
13 holidays + 1 gratitude day
Work Location: In person