GENERAL DESCRIPTION:
RYSE seeks a Program Manager to oversee the day-to-day operation of the Outreach and Diversion programs, supervise staff, ensure compliance, and maintain the integrity of the program. The Program Manager ensures staff remain well-trained, follows evidence-based and trauma-informed principles and practices, and that clinical and supportive services are aligned with staff ability and expertise.
JOB RESPONSIBILITIES:
● Provides knowledge of evidence-based concepts, principles, procedures and practices for youth experiencing or at-risk of homelessness.
● Court advocacy as indicated to include transporting young adults to court, meeting with probation and public defender as indicated.
● The development, implementation, and evaluation of a quality trauma informed program that adheres to and upholds the rigorous standards of RYSE as mandated by its mission, purpose, guiding principles and standards of quality.
● Responsible for personnel management to include the hiring, training, supervision, agency goals, and evaluation of program staff, interns, and volunteers.
● Coordinate in-service training and staff meetings for the purpose of training/supervising staff and facilitating communication among team members.
● In conjunction with the Executive Director, update and maintain program policies and procedures in compliance with regulations. Maintain good working knowledge of RYSE Policy and Procedure Manual and ensure that staff do the same.
● Establish and maintain linkage relationships with agencies, organizations, and civic and community groups and maintain oversight of referral processes.
● Ensures data collection and use of database systems for reporting, contract compliance and agency goals accountability. Completes necessary reports and statistics to funding sources.
● Assist in management of contract budget line items related to components that includes monitoring of expenses and processing of appropriate expenditure forms.
● Coordinates and attends required meetings, including, but not limited to supervision, staff meetings, training, and funder trainings and meetings.
● Maintains and ensures staff maintains confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance with agency policies, and applicable regulations and laws including HIPAA, and state and federal laws on victim confidentiality.
● Performs other related tasks as assigned.
QUALIFICATIONS:
Degree from a four-year college or university in social sciences, criminal justice, or related field.
● Minimum 3 years of relevant experience working with high-risk adolescents.
● Experience in case management with youth and families providing assessment, crisis intervention and education required.
● Must possess or be willing to develop working knowledge of trauma-informed care and dual diagnosis treatment; experience working in trauma-informed and dual diagnosis preferred. Knowledge of Motivational Interviewing, Harm Reduction, Trauma Informed Care and Seeking Safety is a plus.
● Preferred: Experience in a supervisory role; Experience developing policies and procedures; Experience working in a grant-funded role.
● Able to work in a very diverse setting with people of all backgrounds, culture, and orientation.
● Ability to work effectively and exhibit professional work ethics, working cooperatively and respectfully with co-workers, administration, and other stakeholders within the community.
● Ability to (re) prioritize and multi-task is required.
● Knowledge of case coordination and collaboration with multiple agencies and public entities is required.
● Demonstrated leadership and problem-solving abilities, creativity, and public speaking preferred.
● Proficient in use of computer technology including HMIS/Clarity.
● Ability to complete a variety of daily, bi-weekly, and monthly documentation, as well as data collection.
● Ability to respond efficiently and effectively in emergency situations.
● Excellent verbal and written communication skills.
● Familiarity with juvenile justice and social service systems are preferred.
● Must have a reliable vehicle, relevant auto insurance, a clean driving record, valid driver’s license and willing to drive vehicle for job related tasks.
● Maintain certification in CPR & First Aid.
● We believe in second chances. Individuals with challenging backgrounds are strongly encouraged to apply.