We take pride in being one of Maui's longest-running downhill bike tour companies, operating for 23 years. Our experience makes us a top choice for self-guided rides down the volcano. Many of our riders have told us that we were the highlight of their Maui trip, appreciating the top-notch service we provide. This dedication has earned us thousands of positive reviews across platforms like Tripadvisor, Yelp, Google, and Facebook.
What sets us apart from other downhill bike operators is our three full-service bike shops located in Paia, Kihei, and soon on the Westside, replacing our flagship store lost in Lahaina. Our extensive bike rental fleet includes high-end full-suspension mountain bikes, road bikes, e-bikes, and beach cruisers, providing the widest range of bikes for sale and rentals on the island.
We're looking for a tour guide driver who is knowledgeable about bikes and enjoys interacting with customers. We're searching for someone experienced, knowledgeable, hardworking, detail-oriented, with a positive attitude, strong work ethic, and high standards for excellence. Someone who loves to talk to our guests and share your knowledge about Maui. Alongside driving, your role would involve maintaining our vehicle fleet. Experience is preferred but not required. This includes ensuring all vehicle safety DOT registrations and vehicle registrations are up to date, scheduling routine maintenance, checking and reviewing for repairs needed and ensuring daily maintenance of the vehicles inside and out by our team.
At Maui Sunriders, we're outdoor enthusiasts—cyclists, surfers, skiers, and snowboarders—who live for adventure. Together, our team boasts decades of experience in domestic and international tour guiding, business management, bicycle service and rentals, and various outdoor sports. Many of us hold advanced certifications, and we're committed to surpassing industry standards in safety and service. We're a tight-knit group that works hard and plays hard. Off-duty, you'll find us biking, hiking, or catching waves. We're passionate about bikes and take pride in delivering excellent customer service. Our mission is to ensure our local community enjoys an exceptional experience every time, as we work towards building a vibrant cycling community here on Maui.
Job Overview:
- Provide guests with a bike safety briefing.
- Drive safely while narrating a 45-minute journey up Haleakala, sharing culture, local knowledge, history, and bike handling/safety tips.
- Arrive at the staging area at 6,500' outside Haleakala National Park, unload bikes, provide fittings, and assist guests in preparation.
- Remain available for roadside assistance and ensure guests' safety during the descent.
- Due to a new county law, regroup near the community of Kula and reload vans, skipping the prohibited highway section for downhill tours from Kula to just above Makawao.
- At the second staging area, unload bikers and set them on their self-guided journey through Makawao down to Paia.
- Meet incoming guests back at the shop.
- Perform daily van and gear cleaning for cleanliness and organization.
- Shift typically ends between 1:30-2:00pm.
- Drivers rotate shifts serving as sweep driver assistants for emergencies, receiving tips from other drivers.
- Maintain Vehicle fleet: Safety inspections, registrations, maintenance and repairs.
- Must be capable of climbing a ladder and lifting bikes overhead (approximately 30 lbs) for loading and unloading.
Qualifications:
Preferred:
- Guide and/or Driver experience
- First aid/CPR/First responder certification
- Knowledge of Maui and Haleakala
- CDL is a bonus, but not mandatory
- High School Graduate and/ or College Degree
- Drivers License + Clean Abstract (driving record)
- Punctual, Dependable, People Orientated, Friendly, Flexible
- BIKE Knowledge