Job Summary
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting customer satisfaction.
Responsibilities
- Communicate with customers via phone, email, and chat to assist with inquiries and issues
- Analyze customer needs and recommend appropriate products or services
- Perform data entry to update customer records accurately
- Utilize phone etiquette to ensure positive customer interactions
- Conduct outbound calls for sales and upselling opportunities
- Handle customer complaints and provide appropriate solutions
Requirements
- Proficient in English with excellent verbal and written communication skills
- Strong multitasking abilities and attention to detail
- Experience in customer service or related field is a plus
- Familiarity with data entry processes
- Multilingual capabilities are advantageous
- Ability to handle outbound calling for sales purposes
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to Commute:
Honolulu, HI 96814 (Required)
Ability to Relocate:
Honolulu, HI 96814: Relocate before starting work (Required)
Work Location: In person