Call Center Representative

Job DescriptionBlue Print Out is seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for managing inbound and outbound calls, resolving customer inquiries, and ensuring a high level of customer satisfaction. This role is ideal for individuals who have excellent communication skills and enjoy working in a fast-paced, team-oriented environment.ResponsibilitiesAnswer and manage a high volume of incoming calls in a timely and professional mannerIdentify customer needs and provide accurate and comprehensive informationResolve customer concerns and escalate complex issues to appropriate departmentsMaintain detailed records of customer interactions and transactionsFollow communication scripts and company proceduresMeet performance targets related to customer satisfaction and call handling