Call Center Representative

Job DescriptionWe are seeking a highly motivated and detail-oriented Call Center Representative to join our customer support team. In this role, you will serve as the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a seamless customer experience. This position is ideal for candidates who thrive in a fast-paced environment and are committed to providing high-quality service.ResponsibilitiesAnswer inbound calls and respond to customer inquiries in a professional mannerHandle customer concerns, complaints, and requests with empathy and efficiencyAccurately document all interactions and maintain updated recordsIdentify opportunities to upsell or provide additional information about company servicesMeet daily and weekly call volume targets and quality benchmarksCollaborate with team members and supervisors to improve processes and customer satisfactionEscalate complex issues to the appropriate department when necessary