Job Description:
We are currently seeking a dedicated and articulate Call Center Agent to join our growing team in Sandy Springs, GA. The ideal candidate will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a high-quality client experience through professional communication.Responsibilities:Handle inbound and outbound calls in a courteous and efficient mannerResolve customer questions, complaints, and requests accuratelyDocument interactions and update customer records in the systemProvide product and service information clearly and effectivelyFollow communication scripts and company proceduresEscalate complex issues to the appropriate departmentsMaintain confidentiality of customer and company informationMeet performance targets and call quality standards